Shipping & Delivery

Delivery Information

By placing an order with Son&Bear you are deemed to have read, agreed and accepted these Terms.


Cancellation and Refund
Cancellation and Refund Please note we are unable to accommodate changes, cancellations and refund for customized items, items marked as "Final Sale" or any form of Clearance Sale, Display Items and pre-orders item.

Refunds are considered on a case by case basis.

Refunds will be subject to a 25% restocking fee of the original invoice amount, and an additional 3% processing fee will apply for credit card refunds. Kindly note that refund can take up to 30 days to process.

Shipping
Pre-orders will take approximately 6 - 8 weeks to arrive

Delayed due to unforeseen circumstances
In the event of delay in shipment due to unforeseen situations, Son&Bear reserves the right to reschedule the delivery, subjected to the availability of delivery slots.

No specific time of delivery can be provided. A time frame will be advised but cannot be guaranteed.

Son&Bear shall not be liable for any consequences or any loss suffered or expenses incurred (whether direct or indirect) due to the delay in the shipment / delivery of the goods.

Delivery Information
Once your order is received in our warehouse, you will be contacted to schedule the delivery to your convenience but subject to available delivery slots.

Please note that it is your responsibility to check that your items will fit through doors, staircases and lifts in their packaging before you place your order. Product dimensions are included in the Product Information on our website.

TYPES OF DELIVERY

Parcel Delivery
Accessories and homeware (e.g. rugs, poufs, cushions, throws, lighting, tableware, bedding, mirrors, wall art, etc) will be delivered via parcel delivery partners.

Items via parcel delivery will be delivered to you at your door, and does not include unpacking, assembly, installation or moving of items into any room into your home.

Depending on the delivery partner utilised, you will either receive an email with a link to track your parcel delivery or receive a call in advance to schedule your parcel delivery.

On the day of delivery, you will receive a call or an SMS from our delivery partners. If you are unable to receive your items on the day of delivery, you may instruct the delivery partner to leave your delivery package(s) at your doorstep at your own risk.

If no such instructions were given, the delivery partner will either attempt to reschedule another delivery or immediately return the items to our distribution centre (depending on the delivery partner) - upon which the Son&Bear team will contact you to schedule another delivery date.

Please note there will be a restocking fee when rescheduling delivery for items returned to our distribution centre.

Bulky Two-Person Delivery
For furniture items, we use specialised furniture delivery partners who provide two-person local delivery and therefore offer the most care to our products and to your delivery experience.

This delivery service applies to furniture items only, and includes moving of items into the room of choice in your home, unpacking, assembly, installation and rubbish removal. This service does not apply to accessories and homeware items (mirrors, lighting, etc)

For bulky two-person deliveries, the Son&Bear team will contact you via email or call to schedule your delivery in advance. If you wish to change your delivery timing, you may do so at no charge before 5 working days of the original scheduled delivery date. Rescheduling within 5 working days of original scheduled delivery date will incur a restocking fee of 10% per delivery order for invoices valued below S$500, or S$100 per delivery order for invoice valued above S$500.

APARTMENT SECURITY/MANAGEMENT:
Please ensure that our delivery staff is allowed entry into your estate during the scheduled delivery time by verifying with your condo or property management. In the event your condo or property management refuses entry, an additional re-scheduling delivery fee of S$150 will apply, regardless of the item's value. If your estate's management requires elevator fitting out, please inform us five days in advance of your delivery date.

DISPOSAL:
Disposal service for your existing furniture is not included in all deliveries. Please contact us at least 5 days before your scheduled delivery date for a quote. We may decline disposal items if the item cannot fit into the lift, exceeds 60kg in weight, or has mold, fungi, termites, or is deemed hazardous to the disposal team's safety.

RE-SCHEDULING:
You can reschedule your delivery date without additional charge by giving us at least 5 days notice prior to the delivery date. The rescheduled delivery must take place within 1 week of the original delivery date.

INCORRECT DELIVERY ADDRESS:
If the delivery address is incorrect, the order will be returned to our warehouse. To re-schedule for a delivery to the correct address, we will contact you to arrange for the next available delivery with a re-scheduling delivery fee of S$100.

ACCEPTANCE OF DELIVERY:
We advise you to inspect the goods upon delivery. By receiving the delivery, you acknowledge that the goods are in good condition and not faulty or damaged. Defects discovered at the point of delivery must be raised with the delivery team, and the goods will be rectified if not replaced. Lead time will be advised accordingly. However, goods that have been accepted cannot be subsequently returned on the basis of defects.

ELEVATOR/WALK-UP DELIVERY:
You must inform us if there is no elevator access or if the item cannot fit into the elevator. A re-scheduling fee of S$100 applies if delivery is re-scheduled due to lack of elevator access to your delivery location. A flat staircase fee of S$40 per floor applies if use of the elevator is not possible. Walk-up delivery is limited to 4 storeys/levels. For all orders to be carried more than 3 floors, and/or oversized items, please contact our customer service team. Staircase charges may vary for such orders.

STORAGE FEES:
We provide 14 days of free storage for your order starting from the date of items arrived in our warehouse. After the free storage period, storage charges will be $50 per 7 days.